Andesha Support
Questions about your account, subscription, purchases or data? We are happy to help.
Contact us
- Email: amirich.corp@gmail.com. Please write from the email address of your Andesha account so we can find it faster.
- In the app: “Profile” → “Support”. The reply goes to your account email; we usually answer within a day.
We do not read your diaries: only what you write to us reaches support.
Andesha is a service of Amirich LLC (New York, USA). Website: https://amirich.org
How do I cancel my subscription?
A subscription bought in the app is cancelled in the store where you bought it; the app cannot cancel it for you.
- App Store: Settings → Apple ID → Subscriptions, or https://apps.apple.com/account/subscriptions
- Google Play: Google Play → Payments & subscriptions → Subscriptions, or https://play.google.com/store/account/subscriptions
Paid features stay available until the end of the period you have already paid for. To avoid the next charge, cancel at least 24 hours before the period ends. Deleting the app or your account does not cancel a subscription.
How do I get a refund?
- App Store: only Apple can refund App Store purchases. Request a refund at https://reportaproblem.apple.com; Apple decides under its own rules.
- Google Play: request a refund through Google Play, or write to us: we can refund a Google Play purchase ourselves.
If you believe a charge was made in error, write to us before opening a dispute with your bank; it is usually much faster. Details are in section 8 of the Terms of Use.
My subscription or tokens are not showing
Open “Profile” → “Subscription” → “Restore purchases” while signed in to the same Apple ID or Google account you paid with. A purchase belongs to the Andesha account it was made in and cannot be activated on another Andesha account. If it still does not appear, write to us with the purchase date and the order number from the store receipt.
I forgot my password
On the sign-in screen tap “Forgot password?” and enter the email of your account. We will send you a code to reset the password; it is valid for 10 minutes.
How do I save my entries?
Open “Profile” → “Export Diary” to download a personal archive of your diary. Do this before deleting your account.
How do I delete my account?
“Profile” → “Privacy” → “Delete Account”. Step-by-step instructions, what is deleted and when, and how to request deletion without the app are on the Account deletion page.
Who can read my diary?
Entries, transcripts, conversations with MoodAI and support messages are stored encrypted, with a separate key for each user. Andesha staff cannot see them in the admin panel. AI features send entries to OpenAI, which processes them on our behalf to fulfil your request and does not use them to train its models. This happens only with the consent you gave at registration; you can withdraw it at any time by writing to us or by deleting your account — the AI features then stop, while the diary itself keeps working. Read more in the Privacy Policy.
A MoodAI reply seemed wrong or harmful
Tap “Report” under the reply in the chat, choose a reason and send it. Only that reply and your comment reach us, nothing else from your diary.
In a crisis
Andesha is not a medical service and cannot help in an emergency. If you are having thoughts of suicide or self-harm, or someone's life is in danger, call emergency services right away (112 in the EU, 911 in the US, or the emergency number in your country) or contact a local crisis line.